Lesson 1

• Learn about different Disc styles, how they affect interactions, and potentially contribute to conflicts

• Examine the different DISC styles and how to handle conflict

• Participate in self-assessment to learn how you deal with conflict, answering:

  • How aware are you of how you currently handle conflict?

  • How well do you manage conflict?

  • How resilient are you when conflict happens?

Lesson 2

• Examine both destructive and constructive responses to conflict

• Consider strategies for how to change your response.

• Change your narrative and how you respond to conflict, moving from a victim to a creator

Lesson 3

• Evaluate how paradigms/patterns of talk affect how you deal with conflict and the ensuing cycle of conflict

• Analyze the role metaphors play in your conflict situation

• Identify principles for how to communicate openly and honestly

• Construct I-statements to have more effective responses to conflict discussions.

• Moderate your initial reaction to conflict, use restraint, and think about how to temper your responses

Lesson 4

• Analyze how to address conflict and effectively create Win-Win solutions

•  Learn the secret of understanding others before speaking

• Learn the various questions you can ask to generate options.

Identify the proper steps to forgiveness.