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Active Listening Skills

Lesson 1

  • Examine various levels of listening and how to listen at level 3

  • Identify the elements of effective and active listening; making eye contact, focusing on the speaker, checking for understanding, being nonjudgmental, and asking clarifying questions.,

  • Learn to listen and respond based on a person’s personality style and patterns of interaction

  • Ask short power questions, repeat or summarize what you heard, and respond to the speaker supportively

Lesson 2

  • Determine interferences with listening effectively and critique the negative habits of listening and the 6 styles of negative listening types.

  • Practice skills and the effective tools that comprise the Listening Cycle

Lesson 3

  • Understand how to use the GROW model to be an effective listener

  • Practice the various stages of GROW by simulating different situations and discussing challenges

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